1. Information We Collect
When you place an order on SpiceHaven, we collect basic details necessary to pack and deliver your order:
- Name, delivery address, and postal PIN code.
- Phone number (for delivery coordination and WhatsApp order receipts).
- Email address (for invoice and tracking updates).
2. How We Use Your Information
Your personal data is strictly used to:
- Process, pack, and ship your spice orders.
- Send automated delivery tracking links and WhatsApp receipts.
- Prevent fraud and comply with statutory tax laws.
3. Payment Security
We do not store your credit card, debit card, or UPI PIN details on our servers. All online transactions are encrypted and processed through RBI-authorized payment gateways (PhonePe) adhering to standard PCI-DSS compliance.
4. Third-Party Sharing
We never sell, rent, or lease your personal information. We only share necessary delivery details with trusted courier partners (such as Delhivery, Shiprocket, or India Post) strictly to fulfill your delivery.
Questions or Concerns?
Reach out to our customer care desk at support@spicehaven.co.in or WhatsApp us at +91 63605 04328.