1. Cancellation Policy
You can cancel your order free of cost before it has been dispatched from our facility. To request a cancellation, please message our WhatsApp support desk at +91 63605 04328 with your Order Reference ID. Once an order is handed over to our courier partner, it cannot be cancelled.
2. Perishable Food Items & Returns
Because our products are consumable, artisanal food products (spices and chutneys) made with zero preservatives, we do not accept physical returns once delivered to protect health and safety standards.
3. Replacements & Refunds for Damaged/Incorrect Items
If your package arrives in any of the following conditions, we will gladly arrange an immediate replacement or full refund:
- Outer packaging or inner spice seal was punctured/damaged in transit.
- Incorrect product or variant received.
- Product is past its standard shelf-life.
Please notify us within 48 hours of delivery with a photo or short video of the package via WhatsApp or email (support@spicehaven.co.in).
4. Refund Processing Time
Approved refunds are initiated within 24–48 hours and credited back to your original payment method (UPI, Bank Account, or Card) within 5–7 banking business days.
Questions or Concerns?
Reach out to our customer care desk at support@spicehaven.co.in or WhatsApp us at +91 63605 04328.